Frequently asked custom cake menu questions , frequently asked food and dri

We accept cash, credit cards, and debit cards.

Although it is impossible to give a quote without a design  Imagicakes charges $5.50+ per person served for buttercream-finished cakes and $7.00 person for Fondant finished cakes.

Basic theme cake prices are as follows. These include basic colors and text . 

A photo image can be added for no additional cost 

6" round cake starts at $30.00 serves to 8 guests

8" Round cake starts at $65.00 serves to 15 guests 

9" round cake starts at $65.00   serves to 22 guests 

10" round cakes starts at  $90.00 serves to 30 guests 

Half Sheet Cake starts at $90.00 serves to 30 guests

Simply give us a call or fill out our contact us form
Please  remember that the phone number provided is a business phone, so it is  not always checked after hours. If you do happen to call after hours,  please call again during regular hours.  Please allow 48 hours (possibly  longer during peak times of the week) for a return call or reply to FB,  or Instagram message, or email, as we get many per day.  If you need  immediate assistance during normal hours, call us.  If you do not get an  answer then, we are likely on the other line or with a client, so feel  free to call back in a few minutes. Due to a very high volume of  inquiries, please don’t leave a voicemail.  We simply are not able to  return all of them while also assisting clients during normal hours.   Thanks for your understanding! 

 
We take a  lot of pride in all our products. All sales are final, with the  exception of custom orders canceled with sufficient notice (discussed  above).  In the unlikely event that you are not happy with your order,  please let us know as soon as possible so that we can fix any errors,  and return the uneaten portion within 24 hours. Partial or full refunds  are decided on a case-by-case basis, but please note that we do not  provide refunds in cases where an item was prepared correctly but a  flavor or texture did not meet a personal preference.

We only give refunds in accordance with the refund policies stated below.

·     Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for most custom orders

·    Once customer or a designated party has picked up an order and left the premise, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after leaving with cake. In some instances, Customer may bring the cake back in for design adjustments, but this is an additional charge if the cake has been signed for.

   All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies.

  Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. Customer may qualify for a percentage of a store credit if the product is brought back, and the quality of the cake flavor or texture is determined not meet our standards. Cakes must be brought back to us within a timely manner, within 24 hours of pick up - please call or email within 24 hours to let us know of the issue. Quality determination is solely at the discretion of Imagicakes Cake Designers. Please understand that we cannot issue refunds for cakes that have already been completely eaten.  *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be.  Store credits of any kind will not be issued to customers who do not contact us within 24 hours. 

  Any orders that are not picked up will NOT be refunded.

The following scenario is the only instance when we will provide a refund:

·      If you come to our store for pick up or if upon delivery the cake does not meet expectations, customer will be given a refund (minus 25% handling/cancellation fee). For weddings, if you are not present for the delivery we must be notified within 6 hours after the delivery is made.  This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If refund is given cake must be surrendered to Imagicakes. Refund will only be issued if you refuse to “accept” the cake. We will NOT negotiate a partial refund if cake is not returned. This is a “take it, or  leave it” policy. We are not responsible for any expense customer may incur  for replacing our cake.

***We do not give refunds under any other circumstances. Refunds are only given within 7 days.
****We  are not photocopiers, meaning if a customer provides a photo design to  be replicated by us, the cake will be matched to the best of our  abilities.  We do not guarantee exact copies of custom cakes. not  originally designed by us.  Customers will receive our version of the cake.   

   
 *PLEASE  NOTE: All of our cakes and cupcakes are stored in a cooler at the  bakery.  They will be cold when you pick them up, as this allows for  better and safer transport.  We recommend you also store them in your  refrigerator until about 2-3 hours prior to serving.*

All products are the client’s responsibility upon leaving the bakery, unless it is being delivered by us.

Keep  in mind that cakes are very fragile and damages can happen if not  handled properly – such as cracks, smudges, melted frosting, etc.

Please drive carefully, keep cake lying flat in car, and keep in a cool climate

Philadelphia  summers get extremely humid and hot; both being very hard on cake and  icing. We keep all orders refrigerated, and recommend that clients do  the same, especially during hot summer months. This will keep the cake  cool, and makes it much easier to transport without damage. Sitting it  out at room temperature for 30 minutes will soften the icing back up.

DO  NOT leave cake sitting outside for any length of time, even for a  party. It will melt, and can melt in less than 20 minutes in higher  temperatures.

DO NOT PLACE YOUR CAKE IN THE CAR SEAT! It is NOT level or flat! Doing so will cause the cake to slide and be damaged.

Do  NOT leave your cake in the car while running into the store for  balloons or other items, even if it is only 50 degrees outside! If the  sun is out, the interior of your car is likely much warmer than that,  and the cake will melt!

Do NOT place your cake on the counter  near your stove, and then use the stove to cook food! Although keeping  many types of cakes at room temperature is perfectly okay, the heat  and/or moisture from the stove will cause the "room" temperature to rise  and the cake/frosting to melt and fall apart!

Do NOT place in a  "sun-lit" area. Even when left on a table, or counter, in a  climate-cooled room. If sitting in direct sunlight from a window, a cake  will get too warm and melt over time.

If you are not sure of the proper transport and care of the cake, please ask!