Frequently asked question about cake ordering, delivery and storage
Our pricing varies based on design complexity, size, and lead time:
Each cake is custom-quoted based on your specific needs. Contact us for a personalized estimate!
Our process is simple and personalized:
We take a lot of pride in all our products. All sales are final, with the exception of custom orders canceled with sufficient notice (discussed above). In the unlikely event that you are not happy with your order, please let us know as soon as possible so that we can fix any errors, and return the uneaten portion within 24 hours. Partial or full refunds are decided on a case-by-case basis, but please note that we do not provide refunds in cases where an item was prepared correctly but a flavor or texture did not meet a personal preference.
We only give refunds in accordance with the refund policies stated below.
· Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for most custom orders
· Once customer or a designated party has picked up an order and left the premise, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after leaving with cake. In some instances, Customer may bring the cake back in for design adjustments, but this is an additional charge if the cake has been signed for.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies.
Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. Customer may qualify for a percentage of a store credit if the product is brought back, and the quality of the cake flavor or texture is determined not meet our standards. Cakes must be brought back to us within a timely manner, within 24 hours of pick up - please call or email within 24 hours to let us know of the issue. Quality determination is solely at the discretion of Imagicakes Cake Designers. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 24 hours.
Any orders that are not picked up will NOT be refunded.
The following scenario is the only instance when we will provide a refund:
· If you come to our store for pick up or if upon delivery the cake does not meet expectations, customer will be given a refund (minus 25% handling/cancellation fee). For weddings, if you are not present for the delivery we must be notified within 6 hours after the delivery is made. This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If refund is given cake must be surrendered to Imagicakes. Refund will only be issued if you refuse to “accept” the cake. We will NOT negotiate a partial refund if cake is not returned. This is a “take it, or leave it” policy. We are not responsible for any expense customer may incur for replacing our cake.
***We do not give refunds under any other circumstances. Refunds are only given within 7 days.
****We are not photocopiers, meaning if a customer provides a photo design to be replicated by us, the cake will be matched to the best of our abilities. We do not guarantee exact copies of custom cakes. not originally designed by us. Customers will receive our version of the cake.
*PLEASE NOTE: All of our cakes and cupcakes are stored in a cooler at the bakery. They will be cold when you pick them up, as this allows for better and safer transport. We recommend you also store them in your refrigerator until about 2-3 hours prior to serving.*
All products are the client’s responsibility upon leaving the bakery, unless it is being delivered by us.
Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
Please drive carefully, keep cake lying flat in car, and keep in a cool climate
Philadelphia summers get extremely humid and hot; both being very hard on cake and icing. We keep all orders refrigerated, and recommend that clients do the same, especially during hot summer months. This will keep the cake cool, and makes it much easier to transport without damage. Sitting it out at room temperature for 30 minutes will soften the icing back up.
DO NOT leave cake sitting outside for any length of time, even for a party. It will melt, and can melt in less than 20 minutes in higher temperatures.
DO NOT PLACE YOUR CAKE IN THE CAR SEAT! It is NOT level or flat! Doing so will cause the cake to slide and be damaged.
Do NOT leave your cake in the car while running into the store for balloons or other items, even if it is only 50 degrees outside! If the sun is out, the interior of your car is likely much warmer than that, and the cake will melt!
Do NOT place your cake on the counter near your stove, and then use the stove to cook food! Although keeping many types of cakes at room temperature is perfectly okay, the heat and/or moisture from the stove will cause the "room" temperature to rise and the cake/frosting to melt and fall apart!
Do NOT place in a "sun-lit" area. Even when left on a table, or counter, in a climate-cooled room. If sitting in direct sunlight from a window, a cake will get too warm and melt over time.
If you are not sure of the proper transport and care of the cake, please ask!
A: Absolutely! We offer:
Please inform us of any dietary restrictions during your consultation so we can ensure a safe and delicious cake for all your guests. We take allergies very seriously and use separate tools and workspaces when necessary.
A: Our most popular flavors include:Cake Flavors:
Fillings:
Frosting Options:
We can also create custom flavor combinations—just ask!
Yes! We offer complimentary tastings for:
Tastings are scheduled during your consultation and include samples of our most popular flavors: vanilla, chocolate, red velvet, lemon, and strawberry with various fillings.For smaller custom cakes, tastings are available for a $25 fee (credited toward your order if you book).Tastings can be conducted:
Your consultation is a personalized planning session where we:
Consultations typically last 30-60 minutes and can be done in-person, via video call, or by phone. No obligation to book!
Yes! We deliver throughout:
Delivery includes:
Delivery fees vary based on distance and event complexity. Wedding cakes and large dessert tables include complimentary delivery and setup within 20 miles.Pickup option is also available at our studio (by appointment only) with detailed transport instructions provide
Yes! We love working from inspiration photos. Bring us:
We'll recreate the design or create a custom variation that fits your style, budget, and event theme. With 25+ years of experience, we can bring any vision to life—from classic elegance to hyper-realistic 3D sculptures.Note: We create original interpretations inspired by your photos, not exact replicas of other bakers' proprietary designs.
Our hyper-realistic cakes are truly museum-quality edible art:What sets us apart:
Celebrity & corporate clients include:
These cakes are perfect for:
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